| Judul | Service, quality & satisfaction / Fandy Tjiptono, Gregorius Chandra |
| Pengarang | FANDY TJIPTONO GREGORIUS CHANDRA |
| Edisi | Edisi ketiga |
| Penerbitan | Yogyakarta : Andi, 2011 |
| Deskripsi Fisik | xix, 503 halaman :ilustrasi, grafik, tabel ;23 cm |
| ISBN | 978-979-29-2785-6 |
| Subjek | Konsumen Pengawasan, kualitas |
| Catatan | Bibliografi: hlm. [479]-503 |
| No Barcode | No. Panggil | Akses | Lokasi | Ketersediaan |
|---|---|---|---|---|
| 09201310706 | 658.834 Fan S | Dapat dipinjam | Rumah Belajar Modern - R. Koleksi Umum RBM | Tersedia |
| 09201310703 | 658.834 FAN s | Dapat dipinjam | Grhatama Pustaka - R. Baca Umum | Dipinjam |
| 09201310701 | 658.834 Fan S | Dapat dipinjam | Rumah Belajar Modern - R. Koleksi Umum RBM | Tersedia |
| 00000149687 | 658.834 FAN s | Dapat dipinjam | Grhatama Pustaka - R. Baca Umum | Tersedia |
| 00000149688 | PK 658.834 FAN s | Dapat dipinjam | Grhatama Pustaka - Unit Perpustakaan Keliling | Tersedia |
| 00000149689 | PK 658.834 FAN s | Dapat dipinjam | Grhatama Pustaka - Unit Perpustakaan Keliling | Tersedia |
| 00000615824 | 658.834 Fan S | Dapat dipinjam | Rumah Belajar Modern - R. Koleksi Umum RBM | Tersedia |
| Tag | Ind1 | Ind2 | Isi |
| 001 | INLIS000000000016107 | ||
| 005 | 20180528100757 | ||
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