text Yogyakarta Andi Offset 2000 Ed. 2, cet. 1 ind x, 175 hlm ilus 23 cm Fandy Tjiptono Bibliografi : hlm. 173-175 Hubungan konsumen 658.812 979-533-600-2 20090227024201.0 YOGYA-02090000027899 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)