na YOGYA-02090000027899 20090227024201.0 ind 979-533-600-2 010-020900000027899 658.812 658.812 Cip P CIPTONO, Fandy Prinsip - prinsip total quality service (TQS) Fandy Tjiptono Ed. 2, cet. 1 Yogyakarta Andi Offset 2000 x, 175 hlm ilus 23 cm Bibliografi : hlm. 173-175 Hubungan konsumen YOPDYOG(B) 1 00P0000524