00636     2200229   4500001002100000005001700021008004100038020001800079035002400097082001200121090001900133100001900152245006600171250001800237260003400255300002800289500003100317650002200348850001500370985000600385999001500391YOGYA-0209000002789920090227024201.0                                   ind    a979-533-600-2  0010-020900000027899  a658.812  a658.812bCip P  aCIPTONO, Fandy  aPrinsip - prinsip total quality service (TQS)cFandy Tjiptono  aEd. 2, cet. 1  aYogyakartabAndi Offsetc2000  ax, 175 hlmbilusc23 cm  aBibliografi : hlm. 173-175  aHubungan konsumen  aYOPDYOG(B)  a1  a00P0000524