na YOGYA-02090000033091 20090227024738.0 ind 979-533-368-2 010-020900000033091 658.5 658.5 Cip T CIPTONO, Fandy Total quality management oleh, Fandy Tjiptono, Anastasia Diang Ed.2,cet.1 Yogyakarta Andi 1996 xiv, 354 hlm ilus 23 cm Bibliografi : hlm. 351-354 Manajemen produksi Diana, Anastasia YOPDYOG(B) 11-05-07 1 98B0028040