<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Service quality &amp; customer satisfaction /</dc:title>
  <dc:creator>
   Fandy Tjiptono
   penulis
  </dc:creator>
  <dc:creator>
   Gregorius Chandra
   penulis
  </dc:creator>
  <dc:creator>
   Fandy Tjiptono
   penyunting
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:language>ind</dc:language>
  <dc:description>Termasuk bibliografi</dc:description>
  <dc:subject>Konsumen, perilaku</dc:subject>
  <dc:identifier>URN:ISBN:978-623-01-0303-2</dc:identifier>
</rdf:Description>