00969 2200313 4500001002100000005001500021035002000036007000300056008004100059020002200100082001600122084001800138100003000156245012300186300004100309650002300350700003100373504002500404264003000429336002100459337003000480338002300510040002200533090002200555090002200577850001200599999002200611990002200633INLIS00000000085538420200326020031 a0010-0320000711ta200326s2019 yoia g | ind d a978-623-01-0194-60 223a658.812 a658.812 FAN k0 aFandy TjiptonoePengarang10aKepuasan pelanggan :bkonsep, pengukuran, dan strategi /cFandy Tjiptono, Anastasia Diana; penyunting, Anastasia Diana axviii, 342 halaman :btabel ;c23 cm 4aKonsumen, kepuasan0 aAnastasia DianaePengarang atermasuk bibliografi31aYogyakarta :bAndi,c2019 2rdacontentateks 2rdamediaatanpa perantara 2rdacarrieravolume aYOPDYOGbinderda aDEP 658.812 FAN k aCB-D.11 2019-2462 aYOPDYOG aCB-D.11/2019-2462 aCB-D.11/2019-2462