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    <dc:title xmlns:dc="http://purl.org/dc/elements/1.1/">Kepuasan pelanggan : konsep, pengukuran, dan strategi /</dc:title>
    <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">
   Fandy Tjiptono
   Pengarang
  </dc:creator>
    <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">
   Anastasia Diana
   Pengarang
  </dc:creator>
    <dc:type xmlns:dc="http://purl.org/dc/elements/1.1/">text</dc:type>
    <dc:language xmlns:dc="http://purl.org/dc/elements/1.1/">ind</dc:language>
    <dc:description xmlns:dc="http://purl.org/dc/elements/1.1/">termasuk bibliografi</dc:description>
    <dc:subject xmlns:dc="http://purl.org/dc/elements/1.1/">Konsumen, kepuasan</dc:subject>
    <dc:identifier xmlns:dc="http://purl.org/dc/elements/1.1/">URN:ISBN:978-623-01-0194-6</dc:identifier>
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