Service management mewujudkan layanan prima Fandy Tjiptono text yoi Yogyakarta Andi 2017 ind
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xvi, 388 hlm. : ilus. ; 23 cm Fandy Tjiptono Bibliografi : hlm. [373]-386 Manajemen layanan 658.8 658.8 FAN s 978-979-29-6719-7 YOPDYOG 190130 20200226093125 INLIS000000000844393 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19) ind