na INLIS000000000844393 20200226093125 0010-0119000771 ta 190130s2017 yoia g 0 ind d 978-979-29-6719-7 YOPDYOG ind 23 658.8 658.8 FAN s DEP 658.8 FAN s CB-D.11 2017-2830 Fandy Tjiptono Service management : mewujudkan layanan prima / Fandy Tjiptono Yogyakarta : Andi, 2017 xvi, 388 hlm. : ilus. ; 23 cm Manajemen layanan YOPDYOG ind Bibliografi : hlm. [373]-386 CB-D.11/2017-2830 CB-D.11/2017-2830