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  <oai_dc:dc>
    <dc:title xmlns:dc="http://purl.org/dc/elements/1.1/">Service management : mewujudkan layanan prima /</dc:title>
    <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">
   Fandy Tjiptono
  </dc:creator>
    <dc:type xmlns:dc="http://purl.org/dc/elements/1.1/">text</dc:type>
    <dc:publisher xmlns:dc="http://purl.org/dc/elements/1.1/">Yogyakarta : Andi,</dc:publisher>
    <dc:date xmlns:dc="http://purl.org/dc/elements/1.1/">2017</dc:date>
    <dc:language xmlns:dc="http://purl.org/dc/elements/1.1/">ind</dc:language>
    <dc:description xmlns:dc="http://purl.org/dc/elements/1.1/">Bibliografi : hlm. [373]-386</dc:description>
    <dc:subject xmlns:dc="http://purl.org/dc/elements/1.1/">Manajemen layanan</dc:subject>
    <dc:identifier xmlns:dc="http://purl.org/dc/elements/1.1/">URN:ISBN:978-979-29-6719-7</dc:identifier>
  </oai_dc:dc>
</oai_dc:dcCollection>