na INLIS000000000035865 20191218091107 0010-0618000261 ta 180621s2017 yoia ind d 978-602-5411-11-3 YOPDYOG 23 658.812 658.812 MHD c DEP 658.812 MHD c CB-D.11 2017-2658 Mhd Rusydi, 1963- Customer excellence / Mhd Rusydi; editor, Nur Aedi Cetakan pertama 2017 Yogyakarta : Gosyen Publishing, 2017 xii, 221 halaman : ilustrasi, grafik ; 20 cm Pelanggan, Pelayanan Nur Aedi YOPDYOG ind Bibliografi: halaman [217]-218 CB-D.11/2017-2658 CB-D.11/2017-2658 CB-D.11/2017-2658