01028     2200325   4500001002100000005001500021035002500036007000300061008004100064020002200105040001700127041000800144082001700152084001700169090002100186090002200207245010300229250001100332260005400343300005000397500007400447504003300521650002100554650002500575700002400600850001200624999002200636990002200658990002200680INLIS00000000003367620191008022707  a0010-021800000000402ta180220s2017    yoia   f f        0 ind d  a978-602-386-230-6  aYOPDYOGbind0 aind04223a658.4013  a658.4013 PEL  aDEP 658.4013 PEL  aCB-D.11 2017-11571 aPelayanan prima :bpedoman penerapan momen kritis pelayanan dari A sampai Z /cRatminto...[et.al.]  aCet. 13 aYogyakarta :bGadjah Mada University Press,c2017  aviii, 236 halaman :bilustrasi, foto ;c23 cm  aDiterbitkan bekerjasama dengan Center for Digital Society Fisipol UGM  aBibliografi: halaman 227-233 4aPelayanan Publik 4aManajemen Mutu Total0 aRatmintoePengarang  aYOPDYOG  aCB-D.11/2017-1157  aCB-D.11/2017-1157  aCB-D.11/2017-1157