<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Pelayanan prima : pedoman penerapan momen kritis pelayanan dari A sampai Z /</dc:title>
  <dc:creator>
   Ratminto
   Pengarang
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:publisher>Yogyakarta : Gadjah Mada University Press,</dc:publisher>
  <dc:date>2017</dc:date>
  <dc:language>ind</dc:language>
  <dc:description>Diterbitkan bekerjasama dengan Center for Digital Society Fisipol UGM</dc:description>
  <dc:description>Bibliografi: halaman 227-233</dc:description>
  <dc:subject>Pelayanan Publik</dc:subject>
  <dc:subject>Manajemen Mutu Total</dc:subject>
  <dc:identifier>URN:ISBN:978-602-386-230-6</dc:identifier>
</rdf:Description>