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    <dc:title xmlns:dc="http://purl.org/dc/elements/1.1/">Pelayanan prima : pedoman penerapan momen kritis pelayanan dari A sampai Z /</dc:title>
    <dc:creator xmlns:dc="http://purl.org/dc/elements/1.1/">
   Ratminto
   Pengarang
  </dc:creator>
    <dc:type xmlns:dc="http://purl.org/dc/elements/1.1/">text</dc:type>
    <dc:publisher xmlns:dc="http://purl.org/dc/elements/1.1/">Yogyakarta : Gadjah Mada University Press,</dc:publisher>
    <dc:date xmlns:dc="http://purl.org/dc/elements/1.1/">2017</dc:date>
    <dc:language xmlns:dc="http://purl.org/dc/elements/1.1/">ind</dc:language>
    <dc:description xmlns:dc="http://purl.org/dc/elements/1.1/">Diterbitkan bekerjasama dengan Center for Digital Society Fisipol UGM</dc:description>
    <dc:description xmlns:dc="http://purl.org/dc/elements/1.1/">Bibliografi: halaman 227-233</dc:description>
    <dc:subject xmlns:dc="http://purl.org/dc/elements/1.1/">Pelayanan Publik</dc:subject>
    <dc:subject xmlns:dc="http://purl.org/dc/elements/1.1/">Manajemen Mutu Total</dc:subject>
    <dc:identifier xmlns:dc="http://purl.org/dc/elements/1.1/">URN:ISBN:978-602-386-230-6</dc:identifier>
  </oai_dc:dc>
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