Service, Quality dan Satisfaction text Yogyakarta Andi 2016 xx, 360 hlm. ilus. 23 cm. Fandy Tjiptono, Gregorius Chandra, editor, Y Bibliografi : hlm. 337-360 Konsumen Penelitian 658.834 658.834 Fan S 978-979-29-5384-8 YOPDYOG 20170504094843.0 INLIS000000000021335 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)