na INLIS000000000021335 20170504094843.0 978-979-29-5384-8 010-071600000000126 YOPDYOG 658.834 658.834 Fan S DEP 658.834 Fan S FANDY TJIPTONO Service, Quality dan Satisfaction/ Fandy Tjiptono, Gregorius Chandra, editor, Y Yogyakarta Andi 2016 xx, 360 hlm. ilus. 23 cm. Bibliografi : hlm. 337-360 Konsumen Penelitian Gregorius Chandra YOPDYOG CB-D.11/2016-476