FANDY TJIPTONO text Yogyakarta Andi 2011 Edisi ketiga ind xix, 503 halaman : ilustrasi, grafik, tabel ; 23 cm Fandy Tjiptono, Gregorius Chandra Bibliografi: hlm. [479]-503 Konsumen Pengawasan, kualitas 658.834 658.834 Fan S 978-979-29-2785-6 YOPDYOG 20180528100757 INLIS000000000016107 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)