na INLIS000000000016107 20180528100757 0010-011600000000198 978-979-29-2785-6 YOPDYOG [23] 658.834 658.834 Fan S FANDY TJIPTONO Service, quality & satisfaction / Fandy Tjiptono, Gregorius Chandra Edisi ketiga Yogyakarta : Andi, 2011 xix, 503 halaman : ilustrasi, grafik, tabel ; 23 cm Konsumen Pengawasan, kualitas YOPDYOG ind Bibliografi: hlm. [479]-503 GREGORIUS CHANDRA PK 658.834 Fan S 442-PD/B.12 443-PD/B.12 444-PD/B.12 2851-PD/B.13 2852-PD/B.13 2853-PD/B.13 46395-PD/A.15 444-PD/B.12 442-PD/B.12 443-PD/B.12 2851-PD/B.13 2852-PD/B.13 2853-PD/B.13 46395-PD/A.15 442-PD/B.12 443-PD/B.12 444-PD/B.12 2851-PD/B.13 2852-PD/B.13 2853-PD/B.13 46395-PD/A.15 46395-PD/A.15 442-PD/B.12 443-PD/B.12 444-PD/B.12 2851-PD/B.13 2852-PD/B.13 2853-PD/B.13