<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Service, quality &amp; satisfaction /</dc:title>
  <dc:creator>
   FANDY TJIPTONO
  </dc:creator>
  <dc:creator>
   GREGORIUS CHANDRA
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:publisher>Yogyakarta : Andi,</dc:publisher>
  <dc:date>2011</dc:date>
  <dc:language/>
  <dc:description>Bibliografi: hlm. [479]-503</dc:description>
  <dc:subject>Konsumen</dc:subject>
  <dc:subject>Pengawasan, kualitas</dc:subject>
  <dc:identifier>URN:ISBN:978-979-29-2785-6</dc:identifier>
</rdf:Description>