na INLIS000000000014988 20200312101710 0010-101500000000722 151015s2015 yoia g | ind d 978-979-29-2396-4 YOPDYOG ind 23 658.8342 658.8342 Tho M DEP 658.8342 Tho M CB-D.11 2015-402 Kaihatu, Thomas S. 1968- Manajemen komplain / Thomas S. Kaihatu, Achmad Daengs, Agoes Tinus Lis Indrianto; penyunting, Erang Risanto. Yogyakarta : Andi, 2015 x, 154 halaman : gambar ; 23 cm Konsumen, perilaku Achmad Daengs Agoes Tinus Lis Indrianto Erang Risanto YOPDYOG ta Bibliografi: halaman 151-154 -D.11/2015-402 CB-D.11/2015-402 CB-D.11/2015-402