00945     2200313   4500001002100000005001500021035002500036008004100061020002200102040001700124082001700141084001900158090002300177090002100200100003000221245011400251260003000365300003800395650002300433700001800456700003000474700001800504850001200522007000300534504003300537999001900570990002100589990002100610INLIS00000000001498820200312101710  a0010-101500000000722151015s2015    yoia   g          | ind d  a978-979-29-2396-4  aYOPDYOGbind04223a658.8342  a658.8342 Tho M  aDEP 658.8342 Tho M  aCB-D.11 2015-4021 aKaihatu, Thomas S.d1968-10aManajemen komplain /cThomas S. Kaihatu, Achmad Daengs, Agoes Tinus Lis Indrianto; penyunting, Erang Risanto.31aYogyakarta :bAndi,c2015  ax, 154 halaman :bgambar ;c23 cm 4aKonsumen, perilaku0 aAchmad Daengs0 aAgoes Tinus Lis Indrianto0 aErang Risanto  aYOPDYOGta  aBibliografi: halaman 151-154  B-D.11/2015-402  aCB-D.11/2015-402  aCB-D.11/2015-402