menumbuhkan & mempertahankan kesetiaan pelanggan text Jakarta Erlangga 2005 Cet.1 ind 237 hlm ilus 23 cm Jill Griffin ; alih bahasa, Dwi kartini Yahya ; editor, Yati Sumiharti, Ratri medya, Wisnu C. Kristiaji Judul asli : Customer logalty : how to earn it how to keep it Bibliografi : hlm. 228-235 Indeks Manajemen pergaulan - konsumen 658.812 979-741-762-X YOPDYOG 20090227025207.0 YOGYA-02090000036944 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)