na YOGYA-02090000036944 20090227025207.0 ind 979-741-762-X 010-020900000036944 YOPDYOG 658.812 658.812 Gri C GRIFFIN, Jill Customer logalty menumbuhkan & mempertahankan kesetiaan pelanggan Jill Griffin ; alih bahasa, Dwi kartini Yahya ; editor, Yati Sumiharti, Ratri medya, Wisnu C. Kristiaji Cet.1 Jakarta Erlangga 2005 237 hlm ilus 23 cm Judul asli : Customer logalty : how to earn it how to keep it Bibliografi : hlm. 228-235 Indeks Manajemen pergaulan - konsumen Yahya, Dwi Kartini Sumiharti, Yati Medya, Ratri kristiaji, Wisnu C YOPDYOG 05B0008845 05B0008846