<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Customer logalty menumbuhkan &amp; mempertahankan kesetiaan pelanggan</dc:title>
  <dc:creator>
   GRIFFIN, Jill
  </dc:creator>
  <dc:creator>
   Yahya, Dwi Kartini
  </dc:creator>
  <dc:creator>
   Sumiharti, Yati
  </dc:creator>
  <dc:creator>
   Medya, Ratri
  </dc:creator>
  <dc:creator>
   kristiaji, Wisnu C
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:publisher>Jakarta Erlangga</dc:publisher>
  <dc:date>2005</dc:date>
  <dc:language>ind</dc:language>
  <dc:description>Judul asli : Customer logalty : how to earn it how to keep it</dc:description>
  <dc:description>Bibliografi : hlm. 228-235</dc:description>
  <dc:description>Indeks</dc:description>
  <dc:subject>Manajemen pergaulan - konsumen</dc:subject>
  <dc:identifier>URN:ISBN:979-741-762-X</dc:identifier>
</rdf:Description>