Complaintopedia the art of complaint handling keluhan tamu yang sering terjadi di hotel dan kunci solusinya Mohammad Cholil text yoi Yogyakarta Andi 2014 Cet. 1 ind
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xvi, 184 halaman : ilustrasi, gambar ; 23 cm Mohammad Cholil, Adi Soenarno; penyunting, Sigit Suyantoro Bibliografi : halaman 181-182 Hotel, Losmen, dsb 647.940 647.940 MOH c 979-979-29-4279-8 YOPDYOG 150423 20200528081500 INLIS000000000004498 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19) ind