na INLIS000000000004498 20200528081500 0010-041500000001564 150423s2014 yoia gr ind d 979-979-29-4279-8 YOPDYOG ind 22 647.940 647.940 MOH c DEP 647.940 MOH c CB-D.11 2014-792 Mohammad Cholil, Complaintopedia the art of complaint handling : keluhan tamu yang sering terjadi di hotel dan kunci solusinya / Mohammad Cholil, Adi Soenarno; penyunting, Sigit Suyantoro Cet. 1 Yogyakarta : Andi, 2014 xvi, 184 halaman : ilustrasi, gambar ; 23 cm Bibliografi : halaman 181-182 Hotel, Losmen, dsb Adi Soenarno Sigit Suyantoro YOPDYOG ta CB-D.11/2014-792 CB-D.11/2014-792