00961     2200301   4500001002100000005001500021035002500036008004100061020002200102040001700124082001600141084001800157090002200175090002100197100002100218245017700239250001100416260003000427300005100457500003400508650002300542700001700565700002000582850001200602007000300614999002100617990002100638INLIS00000000000449820200528081500  a0010-041500000001564150423s2014    yoia   gr           ind d  a979-979-29-4279-8  aYOPDYOGbind04222a647.940  a647.940 MOH c  aDEP 647.940 MOH c  aCB-D.11 2014-7920 aMohammad Cholil,00aComplaintopedia the art of complaint handling :bkeluhan tamu yang sering terjadi di hotel dan kunci solusinya /cMohammad Cholil, Adi Soenarno; penyunting, Sigit Suyantoro  aCet. 13 aYogyakarta :bAndi,c2014  axvi, 184 halaman :bilustrasi, gambar ;c23 cm  aBibliografi : halaman 181-182 4aHotel, Losmen, dsb0 aAdi Soenarno0 aSigit Suyantoro  aYOPDYOGta  aCB-D.11/2014-792  aCB-D.11/2014-792