<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Complaintopedia the art of complaint handling : keluhan tamu yang sering terjadi di hotel dan kunci solusinya /</dc:title>
  <dc:creator>
   Mohammad Cholil,
  </dc:creator>
  <dc:creator>
   Adi Soenarno
  </dc:creator>
  <dc:creator>
   Sigit Suyantoro
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:publisher>Yogyakarta : Andi,</dc:publisher>
  <dc:date>2014</dc:date>
  <dc:language>ind</dc:language>
  <dc:description>Bibliografi : halaman 181-182</dc:description>
  <dc:subject>Hotel, Losmen, dsb</dc:subject>
  <dc:identifier>URN:ISBN:979-979-29-4279-8</dc:identifier>
</rdf:Description>