00974     2200289   4500001002100000005001500021035002500036007000300061020002200064040002200086082001600108084001800124090002200142100002900164245022500193260003000418300004700448500003300495650002500528650001400553850001200567700001500579041000800594008004100602990002100643990002000664YOGYA00000000009872920191217100646  a0010-021400000000241ta  a978-979-29-4000-8  aYOPDYOGbinderda04223a658.812  a658.812 BUD h  aDEP 658.812 Bud H1 aBudi Haryono, P.Md1950-1 aHow to manage customer voice :bpanduan mengelola suara pelanggan sebagi kunci keberhasilan perusahaan mewujudkan kepuasan pelanggan untuk membangun citra perusahaan di masa depan /cP.M. Budi Haryono; editor, Hernita P.  aYogyakarta :bAndi,c2013  avii, 112 halaman :bgambar, tabel ;c23 cm  aBibliografi: halaman 105-108 4aPelanggan, Pelayanan 4aPemasaran  aYOPDYOG0 aHernita P.0 aind140217s    2013yoi    g          | ind    aCB-D.11/2013-631  a63162-PD/A.2019