7 rahasia menciptakan pelanggan setia text Bandung Kaifa 2004 Cet.1 ind 312 hlm ilus 24 cm Chip R. Bell dan Bilijack R. Bell; penerjemah, Anies Lastiati Judul asli : Magnetic service : Screts for creeting passionately devoted customs Bibliografi : hlm. 305-308 Indeks Manajemen 979-3659-16-5 20090227025317.0 YOGYA-02090000037936 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)