na YOGYA-02090000037936 20090227025317.0 ind 979-3659-16-5 010-020900000037936 658 Bel M BELL, Chip R Magnetic Service 7 rahasia menciptakan pelanggan setia Chip R. Bell dan Bilijack R. Bell; penerjemah, Anies Lastiati Cet.1 Bandung Kaifa 2004 312 hlm ilus 24 cm Judul asli : Magnetic service : Screts for creeting passionately devoted customs Bibliografi : hlm. 305-308 Indeks Manajemen Bell, Bilijack R Lastiati, Anies YOPDYOG(B) 080406 2 05B0009941 05B0009942