Fandy Tjiptono Pengarang text yoi Yogyakarta Andi Offset 1995 Ed. 1, cet. 1 ind xiii, 353 halaman : gambar ; 23 cm Fandy Tjiptono, Anastasia Diana Manajemen kualitas total 658.4013 658.4013 FAN t 979-533-253-8 YOPDYOG 130829 20250623093753 YOGYA000000000042176 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19) ind