: Pengembangan model konseptual, penerappan Citizens Charter dan standar pelayanan minimal text Yogyakarta Pustaka Peajar 2008 Cet. 5 ind xxi, 399 hlm. : ilus. ; 21 cm. / Ratminto, Atik Septi Winarsih Bibliografi : hlm. 383-395 Manajemen kualitas total 658.4013 979-3721-69-3 20150706085755.0 YOGYA-02090000073263 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)