00804     2200253   4500001002100000005001700021008004100038020001800079035002500097082001300122090002000135100001300155245014900168250001100317260003700328300003700365500003100402650002900433700002500462850001200487990001700499990001700516990001700533YOGYA-0209000007326320150706085755.0                                   ind    a979-3721-69-3  a0010-020900000073263  a658.4013  a658.4013bRat M  aRATMINTO  aManajemen pelayananb: Pengembangan model konseptual, penerappan Citizens Charter dan standar pelayanan minimalc/ Ratminto, Atik Septi Winarsih  aCet. 5  aYogyakartabPustaka Peajarc2008  axxi, 399 hlm. :bilus. ;c21 cm.  aBibliografi : hlm. 383-395  aManajemen kualitas total  aWinarsih, Atik Septi  aYOPDYOG  a2709-PD/P.08  a2710-PD/P.08  a2711-PD/P.08