Total quality management abad 21 text Jakarta Bumi aksara 2004 ind 169 hlm. 21 cm. Suyadi Prawirosentono Manajemen mutu 658.5 20110416100110.0 YOGYA-04110000001387 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)