text Yogyakarta Andi 2005 ind xvi, 290 hjm ilus 28 cm Fandy Tjiptono, Gregorius Chandra Manajemen pelayanan 658.8 979-731-609-2 20090227025414.0 YOGYA-02090000038801 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)