na YOGYA-02090000038801 20090227025414.0 ind 979-731-609-2 010-020900000038801 658.8 658.8 Cip S Q CIPTONO, Fandy Service quality & Satisfaction Fandy Tjiptono, Gregorius Chandra Yogyakarta Andi 2005 xvi, 290 hjm ilus 28 cm Manajemen pelayanan Chandra, Gregorius YOPDYOG(B) 070506 2 05B0011575 05B0011576