<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Service quality &amp; Satisfaction</dc:title>
  <dc:creator>
   CIPTONO, Fandy
  </dc:creator>
  <dc:creator>
   Chandra, Gregorius
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:publisher>Yogyakarta Andi</dc:publisher>
  <dc:date>2005</dc:date>
  <dc:language>ind</dc:language>
  <dc:subject>Manajemen pelayanan</dc:subject>
  <dc:identifier>URN:ISBN:979-731-609-2</dc:identifier>
</rdf:Description>