| Judul | Complaintopedia the art of complaint handling : keluhan tamu yang sering terjadi di hotel dan kunci solusinya / Mohammad Cholil, Adi Soenarno; penyunting, Sigit Suyantoro |
| Pengarang | Mohammad Cholil, Adi Soenarno Sigit Suyantoro |
| Edisi | Cet. 1 |
| Penerbitan | Yogyakarta : Andi, 2014 |
| Deskripsi Fisik | xvi, 184 halaman :ilustrasi, gambar ;23 cm |
| ISBN | 979-979-29-4279-8 |
| Subjek | Hotel, Losmen, dsb |
| Catatan | Bibliografi : halaman 181-182 |
| Bahasa | Indonesia |
| Target Pembaca | Umum |
| No Barcode | No. Panggil | Akses | Lokasi | Ketersediaan |
|---|---|---|---|---|
| 00000591342 | CB-D.11 2014-792 | Baca ditempat | DPAD DIY - R. Koleksi Deposit | Tersedia |
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| 001 | INLIS000000000004498 | ||
| 005 | 20200528081500 | ||
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| 500 | # | # | $a Bibliografi : halaman 181-182 |
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| 700 | 0 | # | $a Adi Soenarno |
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| 999 | # | # | $a CB-D.11/2014-792 |
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